01
Self Check-in
Visitor taps the kiosk, picks a service, scans a QR, or sends a WhatsApp message. xQue issues a paper or mobile ticket in under 8 seconds.
Pakistan's #1 Queue Management Platform
End the wait.
Delight every visitor.
xQue is a complete Queue Management System — self-service kiosks, virtual queuing, real-time displays, AI routing, and live analytics — engineered and manufactured in Pakistan, already serving millions at the Islamabad Police Service Centers and 500+ organisations.
- ✓ Ticket in 8 seconds
- ✓ Urdu & English
- ✓ Offline fallback
- ✓ 24/7 local support
Counter #5
11
Ticket #A-1142
Counter #3
7
Counter #4
5
Counter #2
0
Counter #1
16
9:41
xQue
Your ticket
A-1143
3
in line
~6
min wait
We'll notify you when it's your turn
Ticket Issued
A-1143 · Counter 5
99.9% Uptime
ISO-grade reliability
Powering queues for Pakistan's most trusted institutions
0+
Active deployments
across Pakistan
0M+
Tickets served
and counting
0.9%
Uptime SLA
across all branches
0%
Wait time cut
vs. legacy systems
Since 2015
Engineering queues for Pakistan
About xQue
Built by Experts InfoTech.
Trusted by institutions that can't afford to wait.
xQue is a vertically integrated Queue Management platform — designed, engineered, and manufactured in Faisalabad, Pakistan. From industrial-grade kiosks to cloud analytics, every piece of the stack is owned by us, so you get one accountable partner and zero finger-pointing.
We started with a single mission: make public services feel less like a penalty and more like a promise. Today, our systems issue tickets, route customers, drive displays, and surface insights in real time — at the Islamabad Police Service Centers, leading banks, hospitals, telecom operators, and government service centres across the country.
In-house hardware
Designed & assembled in Pakistan
Made for Pakistan
Urdu, English, RTL & local SLAs
24/7 local support
Field engineers within hours
Open APIs
Plug into your existing stack
How it works
From arrival to "Thank you, come again" — in four smart steps.
No paper slips. No shouting counters. No awkward elbows. Just a clean, calm experience for every visitor.
02
AI Routing
Our engine matches every ticket to the right counter based on service type, staff skills, current load, and priority — instantly.
03
Live Display
Wall screens and counter LEDs call the next ticket with crisp audio. Visitors see their turn coming and wait confidently, anywhere.
04
Live Insights
Every transaction feeds real-time dashboards, NPS surveys, and predictive reports — so you fix bottlenecks before they form.
Features
Everything you'd expect from a world-class QMS — and a few things they don't.
From the moment a visitor walks in to the moment they walk out smiling, xQue handles every step with grace.
Self-Service Kiosk
Industrial-grade 21" touchscreen kiosks with thermal ticket printers, multi-language UI, and contactless QR check-in. Wall or floor mounted.
Explore hardware →WhatsApp & SMS Queue
Visitors scan a QR, get a mobile ticket on WhatsApp, and wait anywhere — café, car, courtyard. Real-time updates on their phone.
See live demo →Wall & Counter Displays
LED matrix counter displays and large-format LCD wall screens — synchronised, multilingual, and on-brand. Plug & play over LAN or Wi-Fi.
View gallery →AI Counter Routing
Smart assignment engine picks the right counter for every ticket based on skills, load, language, and priority — no human guesswork.
How it works →Real-Time Analytics
Live dashboards, heatmaps, peak-hour predictions, SLA breach alerts, and 50+ historical reports — accessible from any browser.
See dashboard →Appointment Booking
Web, mobile and WhatsApp booking — with auto-reminders, no-show detection, and seamless merging of walk-ins and scheduled visitors.
Talk to sales →Staff Console
Counter agents log in with a PIN or RFID, transfer tickets, request breaks, and view their own KPIs. Managers see everything live.
Use cases →Feedback & NPS
One-tap smiley-face survey on kiosk and WhatsApp. Negative scores trigger instant alerts to the duty manager — fix issues in real time.
Read reviews →Live Health Monitor
Every kiosk, display, and printer reports heartbeat, temperature, paper level, and uptime. Field engineers get alerts before users notice.
Learn more →Hardware & Software
One stack. One vendor. Zero headaches.
All our hardware is designed in Faisalabad, assembled with industrial-grade components, and shipped with a 3-year warranty. All our software is on the same codebase — owned, supported and updated by us.
Hardware
xQue Kiosk
21" capacitive touch, thermal printer, QR scanner, NFC, ADA-compliant height. Floor-standing or wall-mounted.
- Display21" Full HD Touch
- Printer80mm Thermal
- ConnectivityWi-Fi 6 · LAN · 4G
- PowerUPS Backup · 4h
Display
xQue Wall Display
32"–65" commercial-grade LCD for waiting areas. Multi-zone layout: queue info, video, branding, and a live Ticker.
- Sizes32" / 43" / 55" / 65"
- Resolution4K UHD
- Brightness700 nits
- Runtime24/7 Rated
Counter
xQue Counter LED
3-digit LED matrix per counter. Red-green-yellow indicators. Beep + voice call in English & Urdu. Magnetic mount, no tools.
- Display3-digit LED
- AudioBuzzer + Speaker
- MountWall / Suspended
- Warranty3 Years
Software
xQue Cloud
The brain. Multi-branch dashboards, AI routing, appointment engine, feedback, integrations, and a full API. Hosted on AWS Frankfurt + local.
- Uptime99.9% SLA
- TenantsMulti-tenant
- APIREST + Webhooks
- HostingPakistan + Global
Live demo
Watch a queue run in real time.
A fully interactive mock-up of the xQue control room. Hit the buttons — call the next ticket, transfer, open a counter, or read feedback.
Now serving
A-1142
at Counter 5
1Open
2Open
3Serving
4Break
5Serving
6Open
Queue
- A-1142Counter 5
- A-1143Waiting · 4 min
- A-1144Waiting · 6 min
- A-1145Waiting · 8 min
- A-1146Waiting · 10 min
- A-1147Waiting · 12 min
128
Served today
4:12
Avg wait
+62
NPS
Industries
One platform, every queue.
xQue adapts to the rules, regulations, and rhythms of each sector — out-of-the-box.
Government & Police
Driving licences, character certificates, FIR follow-ups. With our kiosks deployed across the Islamabad Police Service Centers, citizens now finish paperwork in minutes — not half a day.
Live in 40+ Police Service CentersBanking & Finance
Account opening, cash deposit, loan advisory, cheque clearing. VIP routing, secure PIN login, and per-staff KPI tracking built in.
Trusted by HBL, ABL & SBPHealthcare
OPD, pharmacy, lab sample drop, follow-up consultations. HIPAA-grade audit trail and patient-data privacy baked in from day one.
Shaukat Khanum, HMC & moreTelecom
SIM activation, billing, device support, complaint logging. High-volume throughput, queue prioritisation for corporate accounts.
Live at Jazz & TelenorUtility & Billing
Bill payment, new connection, complaint registration, meter reading. Works offline for areas with patchy connectivity.
FESCO, LESCO & K-ElectricRetail & F&B
Click-and-collect, returns, loyalty sign-up, dine-in waitlist. Integrates with your POS to make every interaction effortless.
Bahria Town & MetroIn the field
xQue in the real world.
A look at our kiosks, displays, and counter LEDs running live at customer sites across Pakistan.
What clients say
Words from the front desk.
Real operators, real numbers, real relief.
★★★★★
"We rolled out xQue across 12 Police Service Centers. Average citizen visit dropped from 38 minutes to 11. The Urdu-first UI was the difference-maker for our footfall."
★★★★★
"The hardware is bulletproof — we've had zero printer jams in 14 months. The cloud dashboard is what we open every morning. NPS climbed 22 points in one quarter."
★★★★★
"We tried two global brands first. xQue was a third of the price, twice the customisation, and the team actually picks up the phone. The WhatsApp queue was a no-brainer."
FAQ
Everything you wanted to ask, answered.
Can't find what you need? Drop us a line — we usually reply within an hour.
How long does a typical deployment take?
A single branch with 1 kiosk and 2 counter LEDs is up and running in 2–3 days, including on-site training. A multi-branch rollout with central dashboards is typically 4–6 weeks.
Does xQue work without internet?
Yes. All kiosks, displays and counter units cache locally and continue to issue tickets and serve customers during internet outages. Data syncs automatically when connectivity is restored.
Can it integrate with our existing CRM or ERP?
Of course. We provide a full REST API, webhooks, and pre-built connectors for popular systems (SAP, Oracle, Microsoft Dynamics, Salesforce, plus local Pakistani ERPs).
Is the system bilingual (Urdu & English)?
Yes — and RTL is fully supported. We also ship Arabic, Chinese, Spanish, French, and Pashto as standard. Add a new language in days, not months.
What's included in support?
Every xQue contract includes 24/7 phone & WhatsApp support, remote monitoring, firmware updates, and an on-site visit SLA. Field engineers can be at your site within 4 hours in major cities.
Do you offer a hosted (SaaS) and on-premise option?
Both. Most clients choose our cloud SaaS for zero-hassle updates. Government and defence deployments can be fully air-gapped on your own infrastructure.
How is pricing structured?
One-time hardware cost (kiosks, displays) plus a per-branch monthly software fee. There are no per-ticket or per-user charges — issue as many tickets as you want.
Ready to end the wait?
Book a 20-minute demo. We'll show you xQue running on real hardware, answer your questions, and quote you on the spot.
Get in touch
Let's talk about your queue.
Tell us a bit about your branch, your traffic, and your pain points. We'll come back with a tailored proposal — usually within 24 hours.